Hi there, my friend’s account was banned/blocked recently very suddenly. My friend was in the middle of doing her map completion when she was suddenly kicked off the server. When she tried to relog, it says:
“account has been terminated for engaging in or assisting with gold or item sales for real-world money….”
It is stated that the action is permanent. She tried to send an email for support, this is the incident report #.
Blocked Account [Incident: 130418-000578]
She is waiting for a reply at the least.. I know she never bought gold nor sold gold. I understand sometimes Arenanet makes the mistake of banning players when they send or mail a certain amount of gold, a friend of mine was banned/blocked before for sending 20 gold and then the ban was lift after some appeal. I think this ban was a mistake, she is eagerly awaiting a reply, it’s been almost 24 hours. Please give a response to this incident as soon as possible.
The account has never ever been suspected of any form of illegal transactions, and it has always been played legitimately. Please double check and reply soon.
-Mild7
