Please disable email address changing

#1 - Sept. 13, 2012, 10:54 a.m.

Judging by volume of posts on here and twitter and your own admissions of support being overwhelmed. PLEASE turn off the feature that is being exploited. Email address change. If people truly need a email address change, which in reality should not be that frequent, they should open a support ticket for THAT change. Please scrutinize before the change!

My sons account was hijacked 3 days ago while he was in school. Even though he used a password with mixed alpha/numeric that was not used on any gaming sites. We still haven’t heard anything back from support. He only had the account for four days!

The current system is not working.

I am begging you, shut off the piece that is causing the most pain.

GaileGray

#8 - Sept. 19, 2012, 11:44 a.m.

The way to avoid an email change is to log in and verify your email address. From then on, no one can change your email address — someone trying to do so, even you, will need to go through Support to make the change. I agree that locking this down is a good thing, and I encourage everyone to verify your email and at that time, changes will no longer be possible.

It is necessary to keep the “change” option in place for non-verified email accounts because the person may not be using a valid email address, may be trying to link a non-email address (like a PlayNC account), etc.

The verification screen is presented at log-in, and it’s a simple process that makes sure yes, you do have access to the email used to create your account. Once done, your account is protected as you have requested in your comments.