Please check your Internet connection

#1 - Aug. 6, 2013, 1:57 p.m.

Hi….

I had an install of gw2, that eventually stopped working on the updater with the error message “Download Failed! Please check your Internet connection and try again.”

So I decided to just try a fresh install from :
http://cloudfront.guildwars2.com/client/Gw2Setup.exe

Needless to say, I get the same error.

Things I’ve done:

Disabled Firewall
flushed ipconfig and netbios
Used google dns
Flushed ipconfig and netbios again ( with my fingers crossed )

However none of these have worked.

Please assist ( See attached from NCSoft game advisor )

Ashley Segovia

#2 - Aug. 6, 2013, 2:06 p.m.

Hi Kiba – First things first. I’d recommend disabling Microsoft Security Client so that we can rule this out. Next, I’d like for you to try a Winsock reset. You can do this by following the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You don’t really need to provide this. It’s more confirmation that this was done correctly.

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Hope this helps!