Please Arenanet help me! :'(

#1 - Oct. 9, 2012, 7:59 a.m.
Blizzard Post

My account is blocked and when i try to log in it says : WE have dtected that your account may have been accessed by an unauthorized individual. For your security urther acces to the account has been suspended until this matter can be resolved. To restore acces to this account, please contact Support and one of our representatives will assist you. AND THE WORST PART IS, MY FRIEND SAYS MY CHARACTER IS ONLINE ON A NA SERVER (GATES OF MADNESS) WHILE I USED TO PLAY ON GANDARA. did i get hacked? ;

#9 - Oct. 9, 2012, 4:08 p.m.
Blizzard Post

For issues like this, always get in touch with Support as soon as possible by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

We will be able to offer account restorations in the future but we cannot offer that service quite yet.