I recently send an email to Arenanet about an infraction I think was injustified (this thread is not about that, so please don’t delete). In response I recieved an email that looks very much like phising scam:
Hello,
We are sending this automatic update because you indicated in your ticket that your Guild Wars 2 account may have been compromised or hacked. Generally, a game account is compromised as the direct result of the compromise of the e-mail account associated with the game. In the case of Guild Wars 2, that would mean the e-mail address you use to log into Guild Wars 2 and its password may be known by a hacker.
In order to ensure the security of both your Guild Wars 2 account and your e-mail account, you should immediately take the following steps:
1. Obtain anti-virus software, make sure it is updated with the latest files, and do a full scan of your system for viruses and key-loggers.
2. Change the password on your e-mail account. The new password should be one you have never used anywhere else.
3. Change the password on your Guild Wars 2 account. That new password should be one you have never used anywhere else and should not be the same as your new e-mail password. You can reset your Guild Wars 2 password by entering your e-mail address here: https://account.guildwars2.com/reset-password
If you still have concerns about the security of the e-mail account that you used to submit this ticket, you may wish to create a new ticket using a completely different e-mail account. If you do so, please reference the number of this ticket in the subject line of the new one that you create.
We look forward to helping you, and an agent will reply with more information as soon as possible.
Normally I’d just delete this because this very much looks like phising scam. One reason is because I never submitted a ticket about my account being compromised and second they ask for my password (which Anet staff would never do).
What concerns me though is that this is a reply from a mail I sent directly to [email protected] which could mean that it did come from anet after all.
Is there a noble soul out there willing to shed some light on this subject?
