#4 - Nov. 19, 2012, 3:42 p.m.
I completely understand where you’re coming from here. It is true that there is a large amount of players experiencing performance based issues, but as I told another player who was experiencing a different type of issue, we are not trying to place the blame on your system, but there is any number of variables that could be contributing to performance based issues and so it is our job in Technical Support is to eliminate all possible variables in order to come to a resolution and then escalate the issue to another department if necessary. While many players may also be experiencing performance based issues, the individual system and hardware setups can make two issues that look similar at first actually turn out to be incredibly different meaning there will be a different resolution.
So I apologize if suggestions for driver updates are sounding very much like a broken record to you, but the best way for us to gather information and troubleshoot performance based issues is if we can assist you one on one. I would recommend creating a support ticket and letting the Technical Support Team know all possible troubleshooting steps that you have tried in addition to providing a Game Advisor report. You may be asked for some additional diagnostic information which you may not want to post in the forums.
In the end, if we’ve exercised all possible troubleshooting steps with no resolution found, we may be able to have this issue looked into by other departments. Again, the more information that we have to collect, the more information that we can provide to have this issue looked into if it is not in fact the player’s system.
