My level 80 engineer, who has nearly completed the story aside the final story quest has had it’s personal story reset. I am now at the point where I have to select an Order to join… except I’ve played through the vigil side of the story.
Can this be fixed?
In your journal, what does it show for your last 3 story steps? What’s your current objective? What race are you?
I’m confused, how did you have “Cathedral of Silence” as your active story step when the last 3 steps you did all lead up to “Kellach’s Attack”? Did you help someone else do that step, or is it possible you’re mixed up your characters?
What’s the last entry in your journal BEFORE the skip back?
My suspicion is that at some point you weren’t actually on the same story step as your friend, so you stayed on that step while you helped him/her progress. For example:
You’re on step A. Your friend is on step B. You can help them do steps B,C, and D, and they will be on E, but you’ll still be on A. Your journal won’t display A,B,C, or D, because you didn’t receive credit for completing them as part of your story.
Hopefully that makes sense.
Is it in your quest journal?
Is Armor Guard in your journal at all?
As I stated above, what it sounds like then is you were never credited with advancing your own story, even if you were helping a friend advance theirs. So even though you remember getting as far as you did, your character’s story never got that far.
Looking at your journal, though, I don’t see any sign that your character completed (and received credit for) any story step aside from the ones leading up to your choice of Order. It looks correct to me, and I stand by my hypothesis that you helped ANOTHER player get far into the story, but you weren’t receiving completion credit for YOUR character’s story.
I’m not sure what resolution you’re looking for… CS (and me) do not have the ability to arbitrarily set your current story step, so we’d have no way to put you on “Cathedral of Silence”. Also, as I said, looking at the log, there are no signs of an incorrect story progression. This is the first I’ve heard of this in the 10 months since release, so I can’t figure out what might have happened. The only advice I can give is “Keep playing”.
I apologize for taking so long to get back to you. My NIC card at work died, so I don’t have Internet access until IT fixes my system. I’m posting from home.
So I think what happened… You mentioned that the character was on hiatus for a while. When we shipped, there was a bug where it was possible to advance the story without choosing an Order, if you played co-op and the other player picked an Order and you simply followed along. This was fixed shortly after release, but the missing Order caused problems if players tried to play some story steps solo, since the game didn’t know which Order they were in. The only way to fix this was to roll bugged characters back to the “choose an Order” step. This rollback actually happened many months ago, but it’s likely that you weren’t playing the character when it was performed.
I only remembered the rollback because the mail you have from Logan isn’t in the game anymore, so I knew you did that step a long time ago.
So the good news is, you’re good to go—the rollback fixed the issue, and the bug was fixed a while ago, so it won’t hit any new characters.
The bad news is, the rollback is intentional, so you’ll need to play those story steps again. I realize that it’s frustrating, but it was the only safe way we could address the original issue without introducing other bugs.
I did not intend to seem skeptical, and I apologize for that. I was trying to understand exactly what happened, so I could reproduce it and fix it if necessary. If I seemed unwilling to help, it’s simply that I was trying to be clear that I have no ability to set a specific character’s current story step, so I didn’t want you to wait for a fix.
