Preface:
There have been a lot of reports about the personal story not advancing since last patch. Many of them are related to the new system of combining the story into “batches” unlocking every ten levels. Please note that this has nothing to do with my problem.
Problem:
I completed the personal story to the point of receiving the quest rewards for the very last quest in Fort Trinity after defeating Zhaitan. However, instead of leaving the instance by the “leave instance” button, I used the northern door of Fort Trinity. My character now lacks the story entry for chapter “8. Victory or Death” in “My story” in the Hero Panel.
My actions so far:
I did contact support about this, who told me they understand the problem but are unable to help me. I was asked to file a bug report in-game, but at the same time was told that I may not get any feedback/response from doing that.
My request:
I understand that not getting back to each player about each bug report is normal procedure for most bugs, but as this problem directly affects one of my main characters I would really not like to be left “hanging in the air” about what consequences this bug may have for this char.
For example, what happens if there is some game content or reward in the future, which requires to have completed the story, and my character does not qualify because the game did not “register” my completion?
I would love to get official feedback if this is a known issue and if anything can be done to “repair” my story log. Thanks!
Screenshot to clarify the issue:
See attachment below
