Personal Experience With False Accusations

#7 - Nov. 11, 2013, 4:24 p.m.

Nick.6972:

Have been Guild Wars player since 2007, and have spent thousands of hours in GW1 and hundreds of hours in GW2. I’ve never received any ban or account suspension, ever.
I’ve always played by the rules.

Now 2 days ago, I got falsely accused and got permanently banned for being a Gold Seller.

I filled the support ticket, giving all information requested and updated it additionally 4 times with more information to help the people at customer service see that I have not taken part in any gold selling. (Ticket #54419).

Today, my account gets un-banned, no explanation given whatsoever, no reply from the customer service, why was I banned, why did this happen, who made this mistake, my account was simply unlocked again.
However upon making the ticket I specifically requested an explanation – I want to know who made this mistake? Arena Net, you claim that system is not automated, however, I find it hard to believe.

What’s even more ridiculous, upon the log in, I received Heroic Chest via PM from Arena Net saying “Thanks for playing GW2.”
Thank you, but that’s not what I want, I want to know which of my actions while playing the game triggered the ban.

Actually, there wasn’t any sort of “false accusation” here. The account was being used to advertise gold. The fact is, your account was hacked and then returned to you in response to your support thread. I’m sorry if that was not clear to you. The account was used — during the time it was used by the hacker — to advertise a gold-selling site.

Please read through the security article — I’m sure it will help you ensure the security of your account moving forward.

As to why you were given a heroic chest, I cannot say why that happened. I am investigating, but I think you should simply consider it a gift and feel free to use the contents if you see fit. Otherwise, you may delete the chest or its contents.

#8 - Nov. 11, 2013, 4:35 p.m.

Nick — again, from what I can see in the ticket, your account was hacked and used to advertise gold sales. The email that you received from Support provided you with new log-in information and links to our article about Security. It did not specifically tell you “Hey, your account was compromised” and I believe you should have been given this info, so I’m talking to one of the leads to get the info out to agents.

Why you received a Heroic Chest I cannot say — there are no notes that indicate that one was sent to you intentionally, so I have to wonder if its transmittal was a glitch. I am checking on that.

In the meantime, please be careful with your account and read the security article in the link you were sent.

#13 - Nov. 11, 2013, 6:11 p.m.

Nick.6972:

Yeah, but how do I avoid being hacked again if I have no idea what got my account hacked since I’m always trying to take care of them.
What if I get hacked again and this time I can’t make another ticket.

You read the article I keep mentioning. You change your password. You never share your account. You use a password you use nowhere else. Etc.