Permernant banned for real world money issue?

#1 - Nov. 6, 2012, 3:02 p.m.

I was doing my story mission a couple of hours ago alone.
Suddenly got forcefully terminated with msg pop.
I thought it was kinda connection problem at first time
so I tried to reconnect.
but I got following msg and it was so….embarassing.
‘Your Guild Wars 2 account has been terminated for engaging in or assisting with
gold or item sales for real-world money, which is a breach of User Agreement
and Rules of Conduct. This action is PERMANENT’

I DONT GET IT AT ALL..cuz I didnt violate anything or offend anyone..I’m just a normal
player. I didnt even purchase anything with gem so far…I really dont remember what caused this.

At least I really wanna know exactly what I did for permanent ban. or my account has been hacked?

Gaile Gray

#2 - Nov. 6, 2012, 3:15 p.m.

Breeze.1270:
I was doing my story mission a couple of hours ago alone.
Suddenly got forcefully terminated with msg pop.
I thought it was kinda connection problem at first time
so I tried to reconnect.
but I got following msg and it was so….embarassing.
‘Your Guild Wars 2 account has been terminated for engaging in or assisting with
gold or item sales for real-world money, which is a breach of User Agreement
and Rules of Conduct. This action is PERMANENT’

I DONT GET IT AT ALL..cuz I didnt violate anything or offend anyone..I’m just a normal
player. I didnt even purchase anything with gem so far…I really dont remember what caused this.

At least I really wanna know exactly what I did for permanent ban. or my account has been hacked?

That sounds as if the account was involved in a chargeback or as if the seller was found to have engaged in a fraudulent transaction.

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.