Permanently Banned and seeking an answer

#1 - Sept. 4, 2012, 7:07 p.m.
Blizzard Post

Well as the title says my account has been banned permanently for no reason. I have know idea why I have been banned only got to play the game for 3 days. I didn’t say much on chat other than hello, have a good day and danced. I also just did quests in the Asura area. I have two Asuras level 12 necro and level 11 ele. I also have two humans a level 2 mes and a level 4 thief. I went to log into my account on the 31st of August and said permanently banned. I use a different password for each of my game accounts on blizzard, tribes ascend and GW2 but all under the same email with a 24 character long password. I wasn’t involved in the norn exploit and only found out about it when I jumped on the net to see the problems with my account. I did have the one problem with my account that when I sent the authentication email it kept failing till I tried it once my account was banned and said it was a successes which I thought was a bit strange. I have submitted the problem to the Guild wars 2 support team on the 31st when my account was hacked but didn’t get much of an answer only that we have received your email. I left it for a couple of days as I knew they would be busy but found out other people were getting help and support on there problems straight away (like a day) where here is me getting no help or support in this situation and it makes me want to cry a little. Its like I have been put in the deep end with no answers at all. :‘( All I want is some help from support to get my account restored or an answer to why my account has been permanently banned.
*TL:DR: no response in help wise from the guild wars 2 support team in 5 days about my account being banned for no reason. :’(*

#2 - Sept. 4, 2012, 7:16 p.m.
Blizzard Post

Here’s what I think happened. Your account was compromised and used to advertise gold sales. Sometimes this happens, someone boots off the hacker, but the account still gets blocked as a security measure (while we figure out who was using it to advertise).

We’re working on this. In the meantime, if you got an email asking you to update if you had not been helped, please respond to that saying you still need help. Mike O’Brien’s update tonight on the Guild Wars Wiki will give you some helpful info on this.