permanent ban unacceptable

#1 - Sept. 7, 2012, 9:31 a.m.

I got a message saying I have a permanent ban last night. I submitted the ticket on this and followed the instructions. My guess is someone hacked my account and did somehting that violated the user agreement.

This really has me upset because it just isnt fair. I look forward to playing this game every night after work and now I dont get too. Also, I dont have a lot of money so its a big deal when I get to buy a game like this and I expect to be able to play it.

I dont understand why a company as large as Guild Wars 2, does not have a support phone number. When my account password got messed up in STWOR It was just a simple phone call to get it squared. Same deal with LOTRO, a phone call and it was taken care of. Diablo 3.. same thing. My point is this shouldnt take 72 hours, it should take 5 minutes on the phone.

I paid for the game, I did nothing wrong. Get it together ArenaNet! And because this wasnt my fault, I would expect some XP boosters and in-game items to make up for my loss of play time.

GaileGray

#6 - Sept. 7, 2012, 12:58 p.m.

Godmoney.2048:
Your name, a comment, a trade that resulted in someone being unhappy with the trade…any of these things could have resulted in your ban.

Your best bet is to buy a new copy and never use chat again. Go research Mccarthyism and it’ll explain everything.

Good luck to you.

This is absolutely false, and your historical reference doesn’t even make sense. How is a chat issue related to “witch hunts” for purported communists?

This account seems obviously to have been hacked, meaning the suspension is related to its security, not to actions taken by the owner. The OP has contacted Support, which is the right thing to do, and we’ll help as soon as we are able.

GaileGray

#7 - Sept. 7, 2012, 12:59 p.m.

RusieQ.8569:
Best thing to do is to submit a support ticket.

Exactly! The OP did that and will be helped asap.