Permaban..

#3 - Sept. 4, 2012, 7:32 p.m.

fortunae.4169:

I was kicked from my server about half an hour ago and hit with a permaban. I’ve submitted a ticket with full details but, ultimately, have done nothing to breach the user agreement or rules of conduct. There are no unauthorised login attempts showing on my account, though I’ve now changed my password just to be on the safe side.

Whilst I do appreciate that spammers etc. need to be shut down as quickly as possible, and have reported two or three myself this evening, it does seem a tad heavy-handed to ban a player who spent fifty quid on a game a couple of days ago with neither rhyme or reason..

While the logs may not show you a compromise, I believe that is what happened here, and that compromise prompted a “security lock” on your account. Go ahead and file a ticket, please, so the team can help you resecure your account and then reinstate you.