'Pending' Gem Purchase

#1 - Aug. 6, 2013, 7:14 a.m.
Blizzard Post

Today when I went to purchase gems I got a message that said my order was ‘pending’ and I should receive my gems shortly. I have used this CC to purchase gems in the past without issue and thus far have not received the gems from this purchase. I see my purchase pending on my card.

#6 - Aug. 6, 2013, 8:52 a.m.
Blizzard Post

Please check again your gem balance again.
We had some pending transactions this morning that took longer than usual to go through.

Should be working again now.

#14 - Aug. 6, 2013, 12:59 p.m.
Blizzard Post

The most recent post on this is before 10:00 AM this morning, and I know that there was a delay issue that cleared about that time.

I’m eager to hear from you guys about whether you are still having issues. Can you please let us know with a short post here? I really think that the deliveries have been received, but do let us know for sure.

And btw — THANK YOU for your support of our game through the Gem Store! <3

#17 - Aug. 9, 2013, 5:11 p.m.
Blizzard Post

Dang it! I thought this was all smoothed out! I think you may be hitting the purchase limit. Please go ahead and file a ticket — we really want to help you!