PC crash after latest update

#1 - Oct. 2, 2012, 9:43 a.m.

I had this problem before when my PC randomly shuts down while playing, usually after 15 minutes of playing. It seems i had it fixed before when i set my ingame frame rate limit to 60. Until the latest October 1st update came out and i have the same problem all over again except this time setting my frame rate limit to 60 or even 30 doesn’t fix it. I have my drivers fully updated. I never had similar problems with any games that are even more demanding. Its so devastating that i have to deal with this again especially since i don’t have enough time to play GW2 anymore.

AshleySegovia

#2 - Oct. 2, 2012, 11:58 a.m.

Hi Fhane – Can you please navigate to Documents\Guild Wars 2 and attach the ArenaNet.log file to this thread so we can further investigate this issue?

AshleySegovia

#6 - Oct. 2, 2012, 1:18 p.m.

Hi Fhane – Thanks for the report. Are you running an SLi setup at the moment? Your DxDiag just shows an NVIDIA GeForce GTX 670 and the crash report you had provided also shows a GTX 550 Ti.

AshleySegovia

#8 - Oct. 2, 2012, 1:55 p.m.

Have you created a support ticket yet? We may need to ask you for a bit more diagnostic information that you may not wish to post here to further investigate this issue. Additionally, we can probably assist you much better one on one.

This sticky thread should provide you wish some more info on contacting support. I would attach your Game Advisor report and ArenaNet.log file to the ticket. You can ignore the part about including your GW2 Username and serial code.

https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957