Hi admins,
I tried to use the payment by paypal and credit card ways and not working.
It’s says: “Unfortunately an error occurred please try again later”
everysingle time
Plz help me fast as you can cuz i got to buy the Character Slot!!
Thanks in advence!!
So sorry, the issue with delayed fulfillment for PayPal purchases is still with us.
If you find you don’t have your purchase within 24 hours, definitely consider submitting a ticket so we can examine the issue.
If you’re CC is being blocked, then submitting a ticket right away is perfectly fine. We’ll be happy to try to help you.
I am escalating these reports to the teams who work most closely with our Gem Store.
Now, if you’re experiencing a delay with PayPal, that’s a known issue that we are still trying to get resolved. If you’re having difficulty with not being able to purchase through PayPal at all (even after waiting several hours to see the order arrive), or if you are not able to purchase through a CC that you know is valid and good to go, that’s a different matter.
I will post if I learn more about this, but in the meantime, thank you for your reports and for your patience!
I got a very detailed response from the team that manages our Gem Store, and they have not been able to identify a systemic issue. I think the best thing for you to do is to submit an individual ticket so that the team can look at your personal situation and help you make the purchase(s) you desire.
Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.
