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Patcher fail

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Shayd.9712
#1 - March 4, 2013, 3:36 p.m.
Blizzard Post

I installed GW2 on my new PC at least I’m trying to do as every time I close the patcher it will start downloading all over again. Yesterday I let my PC run for Day and night to fully download it, when it finished I turned computer off and went to sleep, today ran it again and…booom 0%, and downloading AGAIN, all the files are there it’s just the patcher not seeing them. I don’t know what to do as every time i turn it on it starts the download all over again. I bought the game MONTHS ago and I still can’t play it, I send over 5 messages to support but they already got my money so….why do they care.

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Ashley Segovia
#2 - March 4, 2013, 3:45 p.m.
Blizzard Post

Hi Shayd – Sorry to hear you’re having so much trouble with the installation. And that’s unusual that you wouldn’t receive a response after 5 messages. What’s your ticket number? I can check this out for you and see what’s going on with that.

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Ashley Segovia
#4 - March 4, 2013, 3:55 p.m.
Blizzard Post

Hi Shayd – If there’s no ticket number, it sounds like you submitted crash reports which go directly to the QA and Development teams, so customer support wouldn’t see these and so you wouldn’t receive a response, but that’s not to say that they go unseen.

From what you’ve described, this does sound like an isolated issue. Can you please tell me where you have Guild Wars 2 installed to and where you’re running the executable from?

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Ashley Segovia
#6 - March 4, 2013, 3:59 p.m.
Blizzard Post

Hey again Shayd – It may be quicker if we create a support ticket in regards to this issue so that we can gather some diagnostic information from you and better assist you one on one and hopefully get the client installed for you and running asap.

I’d recommend checking out this sticky thread for creating a Technical Support ticket for more information on what to provide. Don’t worry about including account based information – we won’t need that

https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957