Password stopped working?

#1 - Feb. 14, 2013, 4:19 a.m.
Blizzard Post

Hi, I just wanted to share this and ask if anyone knows what and how it happened. I just tried to log in to the game and the game told me I had the wrong password. I changed it a couple of weeks ago (just before the announcement of mandatory change) and as I have auto-play enabled I have not needed to type in the password since I changed it. Today was no different, I started up the client and waited for it to launch the game, only now I get the wrong password message. I tried logging in to the website and I get the same message. Naturally I suspected that I had been hacked so I have reset the password and now can log in to the site and game again. I have checked my bank and characters, nothing is missing so my question is…what happened?

Edit: Just thought I would add that I didn’t receive any email about attempted logins but I am unsure if that has any bearing.

#4 - Feb. 14, 2013, 10:51 a.m.
Blizzard Post

I think you are wise to check with Support. Occasionally we find an account thief gets access and changes a password, but does not immediately strip the account. Better safe than sorry, and the team will help you resecure the account, if needed.

#6 - Feb. 14, 2013, 3:50 p.m.
Blizzard Post

Thanks Gaile, I got a prompt response from support and they don’t seem to have any flags raised as a result.

Great news. Thanks for letting me know—I am very happy things are A-Ok!