password reset requests

#1 - Aug. 22, 2014, 1:54 a.m.

i am getting password reset requests that i have not asked for sent to my email.
this is what happened last time i lost access to my account though because of the authenticator on my account i don’t think anyone got access to it.

other than obviously not resettting my password or using the requests in case they are somehow a phishing attempt is there a way to tell of they are authentic password reset requests and is there a way to stop random people from requesting password changes to my account?

Gaile Gray

#4 - Aug. 22, 2014, 6:35 p.m.

I am concerned that your account may be in jeopardy. And I also wonder if your e-mail account is secure. I suggest you run a full scan of your system, that you change passwords, and that you submit a ticket to allow us to help you try to secure your game account, as well.

Best of luck!

Gaile Gray

#6 - Aug. 22, 2014, 11:39 p.m.

We cannot do a region lock, I’m sorry. It’s just not something we are able to make available right now.

Have you secured your e-mail account with a new password? One that you’ve used nowhere else? I guess at this point I might conclude that someone knows my e-mail address and is trying to figure out my password, but if they’re being blocked from access, that’s a big relief. I still would change my password, and make sure it’s new, complex, and used only with that e-mail account.

And hey, if you feel that this is a risky situation, you can contact our Support Team (Top of page, then “Submit a request”) and we can help you change your Account Name to a different e-mail address. Bear in mind we’d need to verify ownership (for security’s sake, of course) but reach out to the team if you want to look into that option.