#1 - Feb. 14, 2014, 11:20 a.m.
Just figure on it taking about 7 days atleast to get any support. I have been waiting since last Saturday for a password reset. A little rediculous if you ask me.
Password Reset Request
#4 - Feb. 14, 2014, 12:26 p.m.
If she got her ticket in 30 minutes she was lucky enough to post in the thread right before they reviewed it. Seems like they come and do the tickets in bulk every week or so..
Malilree — you are mistaken about how Support works. Tickets are reviewed and answered 24 hours a day, 7 days a week, 365 days a year. Every one who submits a ticket gets an immediate “auto-response” simply to let that person know the ticket is in the queues and will be processed. If you have been waiting a week for a password reset, something may be wrong, or there may be circumstances that you don’t know. For instance, sometimes people ask for a password reset and we discover their account was hacked. Other times, they ask for a password reset for an account they are not able to prove they own, or that multiple people are claiming as theirs. Any of those situations will delay the team’s ability to respond, but they will respond, and a week is far longer than normal.
So, first consider that your e-mail provider may be the culprit here. Please read this thread for information: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424
If you got your auto-response and feel your e-mail is not the issue, then please post in the Tickets for Review thread above. And with any request for review (or post about a problem with tickets), providing the ticket number is essential. Thank you.
#6 - Feb. 14, 2014, 1:31 p.m.
I would reply with something here, but I dont want to de-rail this poor guys thread.
To be honest, you already did that when you posted misinformation about “how support works” in someone else’s thread so I’m going to split the threads so that we don’t have derailment.
You’ve commented about yours issue in at least three threads. You posted in Tickets for Review and you will get a response. Please allow time for review, and consider my comments above.
#7 - Feb. 14, 2014, 1:34 p.m.
I would reply with something here, but I dont want to de-rail this poor guys thread.
I solved that problem by removing your off-topic comments and reacting this separate thread. You’ve commented about yours issue in at least three threads. You posted — properly — in Tickets for Review and you will get a response in that thread.. Please allow time for review, and consider my comments above as to possible e-mail interference.