password not working

#1 - Nov. 27, 2013, 4:46 p.m.

I just started playing this game yesterday.I tried to sign into game but it didnt work im sure it was same password.I use google chrome as my default browser so it saved my password for the forum.I tried the recover password page i typed in email,serial code,name.But it said a error has occured please contact support.When i go to submit a request page all i got was words “submit request” with no links,im also on a android right now so do I have to be on pc to see it?

Gaile Gray

#2 - Nov. 27, 2013, 6:06 p.m.

flasbang.5102:
I just started playing this game yesterday.I tried to sign into game but it didnt work im sure it was same password.I use google chrome as my default browser so it saved my password for the forum.I tried the recover password page i typed in email,serial code,name.But it said a error has occured please contact support.When i go to submit a request page all i got was words “submit request” with no links,im also on a android right now so do I have to be on pc to see it?

Just checking — are you logging in with your Account Name, which is your e-mail address, and not your Display Name? You seem to indicate that but I wanted to be double sure.

flasbang.5102:
When i go to submit a request page all i got was words “submit request” with no links,im also on a android right now so do I have to be on pc to see it?

Folks have reported issues with trying to make changes to their account using a smart phone. I would suggest that you try with your PC, since it’s your PC that will play the game, after all. Naturally, Support is ready to help you if you continue to have problems.