Password is invalid

#1 - Jan. 7, 2014, 11:11 a.m.

Hello everyone,

So my problem is after I’m done playing, I exit out of game and leave the log in screen up. I come back after awhile to resume playing, hit the log in button and password says invalid. After many failed attempts I have to reset the password. Is leaving the log in screen up activating a security feature of some sort? Is there an option to turn it off maybe? Or is a support ticket the way to go? Thank you for any feedback, and see you guys and gals in game…

Gaile Gray

#4 - Jan. 7, 2014, 5:54 p.m.

Jaybird, I just heard in a meeting today that a few of our Mac players are having password problems. Do you happen to be playing on the Mac platform? Just curious.

In any regard, an agent will get back to you soon and help get this resolved for you, but the suggestion from AP would definitely do the trick, too.