So I need some advice. My Wife had to change her password on her account. But everytime she’s attempted to change it, she gets the following message: “Failure
We weren’t able to change your password. Try following the link from your e-mail again.”
We’ve used the XKCD method for passwords, with a number and a character.
We’ve tried it in 3 different browsers, and on 3 different computers. We’ve probably made at least 25 attempts if no more by this point.
Effectively, she’s been locked out of her account for more than a week.
From another post, I know the ticket has been listed as resolved, and it was said not to create a new ticket. SO I don’t know what else we can do.
My wife is extremely upset at being locked out. She loves GW2, and is a guild leader.
So any advice would be helpful. Thanks.
Edit: I should have mentioned that we have responded in the email, with no response.
