I’m actually writing this post on behalf of my Partner, who is having difficulty getting onto the forum at the moment. He had his account hacked today, the second time in about a month. After the last time he changed all his passwords, security questions for his e-mail, but when he checked his email account this evening, all his e-mails regarding gw2 had been deleted. He managed to recover them to get his cd key to get back into the game. But when he logged in to the game he found his his account had been stripped of all except the soulbound items and even his characters had been stripped of their armour which presumably had been sold too. To say he is gutted is an understatement :-(. I have read a few posts regarding this and some have mentioned a roll-back? Can this actually be done? He is submitting a ticket but is desperate to try and get his gear back as he was doing the wintersday events and had all his items taken, some of which cant be repeated and some other items as well. Also, what else can be done to prevent this happening again? He followed all the suggestions last time and they still did it again. Can anybody help us?
