PAID 20.00 CREDIT CARD CONFIRMED BY E MAIL- O GEMS RECEIVED AND NO GEM CODE TO REDEEM-WHY DO I GET NOTHING FOR TRANSACTION? CUSTOMER SUPPORT SENDS ME TO A PFISHING ALERT SITE ,NOT A CUSTOMER SUPPORT PERSON OR NUMBER.THIS IS IN SHORT UNACCEPTABLE!.WHAT DO DO?
The team is working on this. Don’t worry, you will receive your gems as soon as possible.
We are sorry for this issue and thank you for your patience.
On the other comment: What “phishing site” are you talking about? Our support is located off the top of the page, “Support.” It may resolve to a different address, but if you enter from our page you’re going to the legitimate support site. Hope that sets your mind at ease!
Oh Voodoo, if you don’t want those gems, we can get you a refund, just submit a ticket. Hopefully you’ll find a need for them, but we don’t want you to keep gems if you didn’t intend to buy them. 
On confirming e- mail,there is an transaction number and a red customer service tab in case there are any problem.if you hit that red tab -a gw2 pfishing alert page comes up.not very helpful site when i just made a credit purchase.
ARAGON — I did not know that! I’m sorry, I haven’t seen that link, and I agree — it would be very worrisome to get the flashing “THIS IS A BAD SITE” message! :-/
Let me ask about this as soon as the Billing issue is resolved, ok? (I don’t want to take the team’s attention right now, but I agree we would want to make sure our links are all squeaky clean!
