One account getting no email

#1 - July 10, 2014, 5 p.m.

As it asks for authentication for the game, the forum, support, etc. I can’t login anywhere.
Yet this account is fine; even with the same email provider and location.

I’ve tried submitting tickets about the inability to login under several other emails and have not gotten emails for any of them, even submitting a ticket under other email providers.

Is there something wrong with the account Pandaura.6395 ?

It used to get emails just fine, until recently.

Gaile Gray

#4 - July 10, 2014, 6:13 p.m.

Leoris — I don’t see a single ticket in the system with your Display Name. Is that the account that needs help? If so, we may not be getting those tickets. Are you getting an automatic “Your ticket was received” e-mail (with a six-digit ticket number)? If you are writing about a different account, please post in the Tickets for Review thread above, and let me know each and every ticket number involved (if possible) so we can get this worked out for you.

Are you using this process:

Submit a ticket by clicking “Support” at the top of this page and then click the “Submit a request” option.
Provide as much information as possible in the web form, which will create a ticket within the support system.
If you do not know some of the information requested, leave the field blank. This may be relevant: There are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted.

Again, please update in the Tickets for Review thread so we can take a look at this.