Old gw1 account linked but hacked plz help

#1 - March 3, 2014, 6:08 p.m.

Hello to whom It may concern

I sent some emails a couple weeks ago and over a year ago. About he guild wars one account that is linked to my gw2. I just started playing again finally getting over the disgust of having a 3-4 year old account 5 ish now hacked had ALOT on that account that is not my biggest problem tho I spent the last 8 months or so before release of gw2 on the HoM I had 38 out of 50 and enough stuff into invo to hit 45 no problem

Can I post the toons name on here to prove the HoM and the account he is from is linked toe now so really all I want is my HoM reward and ap points I worked so hard for them. Plz help

Gaile Gray

#8 - March 4, 2014, 2:54 p.m.

If you need assistance beyond that kindly offered by forum members, please don’t hesitate to contact Support. You can do that by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray

#12 - March 11, 2014, 7:01 p.m.

I really believe the team can help you with your account. Did you submit a ticket in GW2? If it has been three days, post it in Tickets for Review and I’ll include it in my sweep tomorrow!

P.S. Yes, I still have The Frog. He is my constant companion in Guild Wars. The only thing is, I never left! I only moved to a different position in the company, but it was sweet of them to give me a party, anyway.

Gaile Gray

#14 - March 12, 2014, 1:12 p.m.

TORATH.2431:
Thx again Gaile I have not sent a ticket coming to the conclusion I am lacking a lot of account proof I just want to come with everything I can to fix this issue I think I my have made a mistake or 2 while trying to link. So am currently recovering the old email password and try to login gw1 a couple more times.

I apologize to anet for making my lack of account proof and lack really knowing how to take care of this the right way out to be their fault when it is not at all.

I am going to the library tomarrow to submit the ticket and wait XD

Thanks for your note, Torvath. I am glad that progress is happening, and I know we’ll do our best to help you!