Official stance on refunds?

#1 - Feb. 17, 2013, 5:06 p.m.
Blizzard Post

Hi,

So two months ago I had enough fractal relics to buy myself the backpack for a different character, I misclicked and equipped in on the wrong character. I got so annoyed that I stopped playing for some time. Now I had 10 pristine fractals, which took me plenty of time to gather, but I bought the wrong ring and infused it.

Is there any way I could get the correct item? I know in the past this wasn’t possible, but perhaps with the account reroll it is? Or perhaps destroy the ring and recieve 10 new pristine fractal relics? This isn’t my first mistake, but I could live with it in the past, these items however would take 3-10 days to gather (depending on how much I could play.

I’m too discouraged to farm it again, atleast for now.

#3 - Feb. 18, 2013, 1:30 a.m.
Blizzard Post

Hello everyone.

Ivonbeton, we are sorry to hear that. While we understand the situation and the feelings involved, you may understand as well that this were also human mistakes and, although unfortunate, do not have anything to do with an internal bug or error. You may want to contact Customer Support about it though.

We proceed to close the thread.
Thanks for your understanding.