Official response on the Lag issues please?

#1 - June 12, 2013, 3:28 a.m.
Blizzard Post

Seems this has been going on for a while now and there really hasn’t been much help/support/advice or even a decent response from Arenanet, so please can we have one and know what you are doing to help resolve this issue as its spoiling the game for a very very large number of players.

Seems there are many large and growing threads about this issue which seems to be getting worst by the day,
Its not down to a single ISP, its not just Europe that’s effected but players in other country including USA.

These are just a few of the threads talking about the lag issues

https://forum-en.guildwars2.com/forum/support/tech/Chronic-lag-spikes/first#post2194233

https://forum-en.guildwars2.com/forum/support/tech/Lag-Long-Loading-and-Error-7-11-3-189-101/page/5#post2194380

#12 - June 12, 2013, 4:36 p.m.
Blizzard Post

Hey guys we’re currently looking into this issue. To help us along with our investigation, could you please provide your location in addition to your ISP and Netdiag reports. To create a net diag report, please follow the steps below:

1. Navigate to your Guild Wars 2 folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Right-click on “GW2.exe – Shortcut” and select “Rename.”

4. Rename this file to “Guild Wars 2 Diagnostic.”

5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”

6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag

7. Click “Ok” to save your changes.

8. Double click “Guild Wars 2 Diagnostic” to start the test.

Once completed, please click “View Results” and save the results to a text file on your desktop. Once saved, please attach that to this thread (be sure to click “More posting & formatting options…” at the bottom).

Thanks everyone!

#37 - June 13, 2013, 11:41 a.m.
Blizzard Post

Thanks so much for your participation in providing us with these reports. I think for the time being we have enough for further investigation. I have forwarded this information off to the appropriate departments but I don’t have an ETA for any kind of status update.

#105 - June 20, 2013, 9:37 a.m.
Blizzard Post

I’ll go ahead and update this thread as well since people are following different threads – Just to let you all know we made some adjustments on our end last night which will hopefully resolve your connectivity issues. If anyone is still experiencing any latency or disconnects please submit a technical support ticket.

#139 - July 2, 2013, 3:45 p.m.
Blizzard Post

Guys – as I have said previously, please submit a technical support ticket with this information if you’re still experiencing issues. When we suggest players contact their ISP it is because we have found a considerable amount of packet loss that only the ISP can do anything about. We’re not simply sending away every player that submits a ticket.

Again, if you’re still experiencing lag or connectivity issues please submit a ticket so that we can better assist you one on one. It can be very difficult to obtain much needed information through the forums especially when players don’t provide all requested info or are afraid to share it due to security concerns.

#200 - July 20, 2013, 7:57 p.m.
Blizzard Post

Speak of the devil, and he shall appear

First off, I do realize that I kind of ninja’ed in a response in a post that had nothing to do with addressing skill delay. The reasoning behind that was simply that I wanted to make it clear of why I wasn’t spending much time on the issue that I was addressing there. I’d like to say that I pride myself in keeping things as transparent as possible with you guys.

That being said, I know that seems contradicting since I haven’t really said anything on the matter since. I’m doing my best to lurk in the shadows here in the forums more often and chime in where appropriate. Frankly, I just don’t always have something to update you guys on .

But! I do have a small update for you today.

Over the past several months (boy time can really fly by), we formed a small team (myself, with the help of a couple others at times) around addressing the issue of skill delay in large groups of players. It’s actually a part of our Skills and Combat team that are responsible for balancing and, in the near future, introducing new skills, traits and other combat improvements. When tackling such a large project, you don’t just dive in and start shooting from the hip. It takes a lot of research, data and planning to really start addressing the issue at hand. The past few months have mostly consisted of these things (referring to data gathering).

As of recently, really as of just a couple days ago, we’ve gotten to a point where we have the data we need to take the bull by the horns and get down to business. Meaning that I hope that the results start speaking for themselves in the coming months. Don’t get me wrong, that doesn’t mean we haven’t already made several improvements, just sadly that they weren’t really noticeable from a players standpoint (but have made a significant difference).

It’s not just skill lag that we hope to start resolving in a more noticeable way, and even eliminating one day, but getting PvE culling disabled game-wide. These two projects are beasts that really go hand-in-hand, which is why we’re working on them simultaneously.

Now this brings me to another seemingly tight-lipped change; PvE culling. You may have noticed that we temporarily disabled it in Frostgorge Sound for a short duration. That was us, lurking in the shadows, gathering extremely vital data. We’re making great strides in getting that removed, and hoping that happens really soon.

That’s all I have for today, but hope to have some great news in the near future. Ideally moving forward I won’t need to update you all, as the results should start speaking for themselves.

<3 Bill