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Not recieving authentication email

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Sero.5836
#1 - May 16, 2014, 7:42 a.m.
Blizzard Post

attempting to login into the game client but not receiving the authoration email to do so.
any ideas as to why this is happening?.

did switch server this morning, and account was hacked a few days ago (that was sorted through a support ticket). However password has not been changed.

i doubt it’s a hacking again but not too certain.

any clues as to whats going on?

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Gaile Gray
#7 - May 16, 2014, 2:17 p.m.
Blizzard Post

Are you able to log in, or are you blocked because you cannot authenticate the location?

If you’re blocked and need the e-mail for verification that you are you, please see this KB Article about e-mail challenges, with troubleshooting tips that might help!

For visibility, that article link is: https://help.guildwars2.com/entries/64124056-Problems-Receiving-Guild-Wars-2-E-mails