Not being able to buy gems

#1 - Sept. 8, 2012, 9:02 p.m.
Blizzard Post

Since Arenanet clearly isn’t answering anyone in the BIG gem store thread where hundreds of people are posting, I’m posting this. I’ve been trying to buy gems for the last 7 days, and have had it declined by their stupid fraud detection system. I was able to buy gems the first week of the game, then it just STOPPED working. I’ve put in a ticket about it and have gotten one useless answer saying their escalating the ticket. That was 4 days ago. Also, I’ve PMed Gaile/several a-net agents about this pleading them to help me/everyone else but they will not answer me. Hopefully by posting this I can get the answers me and so many people desperately want. It would be cool for Arenanet to even acknowledge the issue, instead of ignoring their whole community. Thanks.

Incident: 120904-009514

#2 - Sept. 8, 2012, 10:12 p.m.
Blizzard Post

I will leave this unmerged, so that you and others know that we are tracking issues in the Gem Store thread (sticky post in this forum) and that I just sent an email 10 minutes ago asking for more information to provide you. This is on our radar, for sure!