Early today (7/15), I deleted one of my character slots to make a new character. I had an item on the character that I purchased thru the gem store. (Plush char backpack). After submitting a ticket thru support I was told that I cannot get the item back and to be more careful. No one is to blame but myself, but it did happen and I’m sure that it has happened before for others. Which leads me to wonder, if there are digital items for sell, which can be accidentally destroyed, then why isn’t there a retrieval system? Blizzard has one. I now have lost trust in any future purchases b/c I know if something happens (murphy’s law) that I cannot rely on getting that item back. After all it’s not a tangible item, that cost(s) anything to continually make it. Its a virtual item, which I feel should be able to be restored. I’m not even asking for a refund, just my item back. Please tell is there another process other than buying more gems to get the item?
