not a word from the support team

#1 - June 7, 2013, 6:03 a.m.

Hello! first of all this is my brothers account that told me to use it and reached out to the forum about my account that was blocked from the game and didn’t hear a word from the support team after opening a ticket for 2 days now. I would understand that your investigating my account and thats fine because im 100% sure ive done nothing wrong. Its just so frustrating not to hear a single word/email from the support team for that period of time. Specially i’m so close to obtaining my legendary weapon (Gift of mastery to go) and not being able to play to accomplish what is need to be done to craft my legendary weapon is super duper frustrating. Ive spent alot of money supporting gw2 and getting something like this is really upsetting.
Please can someone respond to my ticket Account Display name SaleBG.5109
Thank you in advance!

Gaile Gray

#13 - June 7, 2013, 2:06 p.m.

The ticket is 28 hours old. Normally, you would have received a formal response, but there are quite a few appeals and they take time to answer because of all the investigations that are conducted on each one.

The account was closed for the use of a disallowed third-party program that involves cheating. Your ticket will be reviewed and assessed, but it’s not likely that the account will be reinstated because the evidence is very concrete.

BTW, we have seen time and time again that someone’s accomplishments in the game do not point away from the likelihood that they will cheat. Of course, the greater the accomplishments on the account the greater the loss will be when it is detected cheating so you would think those who invest a lot in the game would be especially careful to avoid anything even close to a cheat. But I’ve seen people with SO much to lose getting caught up in cheating. They do it thinking they’ll get the extra edge or a special advantage or help in finishing a difficult quest when, in fact, they simply end up with a ban. It’s very sad.