My husband and I just purchased this game by credit card online. I received my verification email to register etc. ankitten ow downloading the game., and he didn’t get any email. He re-checked all of the information he submitted and there are no errors. Does anyone have any suggestions as to what we can do?
Thanks very much.
Please have him check junk and spam, because sometimes the mail is filtered by the provider. If he does not find the mail, then ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
