No sound

#1 - July 2, 2013, 11:07 a.m.
Blizzard Post

I no longer have any sound in the GW2.
Started around Sunday 30th June.

I use headset permanently. Outside of GW2 I have all sound!
Browsing (youtube etc), Music and GW1
When in background setting toggled makes no difference and recet sound options no difference.

Recently I remember an update and I have installed a Server Location App.

Do I try a re install?? I can no longer hear those high tier zergs coming. Please help

#3 - July 2, 2013, 3:08 p.m.
Blizzard Post

Hi oki I’m not sure what operating system you’re using but could you please try the following steps for me?

Can you please try the following steps for me?

1. Start Guild Wars 2 and once logged in hit “Alt + Tab” to return to Windows.

2. In Windows, locate your “Speaker Icon” in the "taskbar. (The taskbar is the set of icons next to your clock, you may have to press the arrow to display all the icons)

3. Once located, “right-click” on this icon and select “Open Volume Mixer.”

4. Once opened, check to make sure the master volume is set to the same setting as the “Guild Wars 2” slider. (If you do not have a Guild Wars 2 slider, Guild Wars 2 likely isn’t running)

If you’re using Windows 7, the issue is that Windows 7 allows you to control individual applications volume settings. Because of this, you can have windows saying the volume is up but still not get sound from a single application while getting sound from others. Using these settings should resolve that for you.