No replacement of bugged forge items?

#1 - Oct. 1, 2012, 10:24 a.m.

A while back I posted about how I found that the recipe involving giant eye and ancient wood logs was spitting out the incorrect item. I created a bug report and a support inquiry and received this response:

While I would like to replace your items, the Guild Wars Support Team is unable to replace individual items in the manner that you are describing. We simply do not have the tools to provide this service at this time.

So I really get nothing? I and all the others who tried this recipe were the guinee pigs and the only reason anyone knows its bugged to begin with. How is that fair that we get this sub-par item? If you can’t replace it by some method in our inventory, mail us the correct item if we mail a dev or CCR the one that the forge gave us. It’s hardly fair that a bug gets fixed because we report it but we get the shaft while future people will get the benefits.

LinseyMurdock

#8 - Oct. 3, 2012, 12:49 p.m.

When they say that we have no tools to give players individual items, they really mean it. It’s not just an excuse. We currently have no method of generating items on Live. In this case, even if we were able to do something like mail you the correct item if you mail us the incorrect item, there would be no way to know if you got that item from the intended recipe or from the bugged one. It’s not a great answer, I know, but all we can do is fix these bugs as soon as possible. In this case, I fixed the recipe as soon as I knew about it and pushed the fix into our Live build queue. I am very sorry that this bug fell through a crack and went Live, but it’s a really huge game.

In general, I prefer to avoid putting any dates on future updates/fixes. Things change all the time in development, it’s just part of how this whole “making games” thing works. It can be a real bummer for players to hear a date, get excited about that date, and then have it changed on them. I don’t want to give you guys a date because my years of experience as a developer means that I know that things can change unexpectedly, but I will say that the fix for the recipe is on our Dev server, has been verified by our QA testers and is currently in staging for a future Live build. My hope is that it will be included in our next Live build, but I recommend you watch for an update note on it.

Also, Giant Eyes are used in multiple recipes. Including ones that aren’t bugged

LinseyMurdock

#10 - Oct. 3, 2012, 2:12 p.m.

Well, color me surprised! I must be behind the times. I’m not on the rapid response team, so if they got new tech, I wasn’t around to hear about it. Even still, I have inquired in the past about doing something for people who were given the wrong item from the Mystic Forge and was told that we had no way of getting the correct item to them. Maybe that has changed, I don’t know. You could put in a support ticket to find out.

LinseyMurdock

#14 - Oct. 3, 2012, 4:12 p.m.

I disagree kKagari. We never had an item generation tool in GW1 because we never wanted it to be abused, hacked into or anything else to otherwise compromise the GW1 economy. That’s not lying or not being prepared. That was being cautious. Of course, GW2 is a different game with different needs. I’m just, frankly, not fully up to date on what tools support has and what it doesn’t. I was told that we have no way to give players items based on them being caught by a bugged Mystic Forge recipe. Perhaps, I shouldn’t have said anything at all since I clearly don’t have all the facts, but I wanted to at least give some response to the thread. I’ll try not to make the same mistake again.

LinseyMurdock

#24 - Oct. 4, 2012, 9:10 p.m.

Looks like our support team as put out an explanation for the Deadly Blooms issue here: http://www.reddit.com/r/Guildwars2/comments/10uk5u/a_big_thank_you_to_anet_support_for_awarding_me/c6h9cee

It was just a case of the reward taking longer to appear. So yeah, support really does not have the ability to place items into players inventories. Sorry for the confusion!