No registration conformation email?

#1 - June 28, 2014, 7:48 p.m.

My cousin just purchased the game and created an account. The problem is, it won’t let him log in and he never got the “Thank you for registering” or “Activate your account” email. I told him to add the two emails to his contact list like suggested but it’s been an hour and still no email. Is there way to resend the emails or workaround so he’s able to log in?

EDIT: Just a quick update. He got the purchase conformation email, and he just put in a ticket and got a response instantly but no email about his account and he still can’t log in :/

Gaile Gray

#4 - June 30, 2014, 6:51 p.m.

I think these are not system issues, but individual “burps” that are impacting your ability to register or get into the game. I’d love if it we didn’t need you to do so, but I really don’t want you to wait, only to find that you need individual assistance after all.

So I really think you should submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team really should be able to help you.

Gaile Gray

#5 - June 30, 2014, 6:52 p.m.

william ferren.4516:
Having the same issue. They suggest that I use the serial code on the website, but I am away from home and cannot obtain it.

The team sent you a message on Saturday explaining how your e-mail provider may be blocking our mails. Did you get that? For more info, please check this forum thread: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3938439

Any of you folks who are not getting our mails might read that post — I think the info will help you, but of course a ticket will, as well.