No redirect to paypal when buying gems.

#1 - March 27, 2013, 12:55 p.m.
Blizzard Post

Hello, I’ve just tried to purchase gems in the gem store using paypal but the redirect to paypal just didn’t happen. I’ve never had issues before, I just checked my paypal account and my last purchase was over a month ago and there’s nothing pending.

I’m off to work soon, but i’ll check this post tomorrow. Thanks in advance for any help.

#2 - March 27, 2013, 2:51 p.m.
Blizzard Post

If you have purchased before, then I know you’re aware of the process. I do wonder, though, if you might need to click the PayPal icon to let the system know you want to select that payment method.

Speaking of PayPal, there’s a known display issue where an incorrect price shows on the website, but is corrected once one gets to the PayPal site. Of course, that’s the problem for you — you’re not getting there.

If you continue to have this issue, even after selecting the icon, I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.