Seems I can’t buy gems. I have bought a decent bit of them previously and since GW2 has kept me from buying any other video games lately I thought I’d nab some more to get some halloween stuff.
I did submit an incident ticket: 121024-003139
I had the same issue, geting the same message but i got it to work all i did was log out of the game close the client and right clicked the GW2 desk top icon and ran it as administrator then i was able to purches gems. not sure if this will work for you guys but worked for me.
Awesome advice, Onslaught! Thanks for sharing this with other players — it clearly has already helped others!
I too am unable to purchase gems, I have been using prepaid visa cards purchased from 7-11 to purchase amounts ranging from $35.00-50.00 today I tried to purchase $50.00 from the visa card I loaded ankittenep getting declined. All I want to do is purchase gems and support the product. Please fix this Gaile! :-)
I agree that we need to help you. Do you have a ticket number?
Ok, thanks for that info. I see the ticket is in the proper queue, and I anticipate you’ll hear back soon.
I appreciate your help as always Gaile, I have updated the ticket with a screenshot proving the account is active with funds.
That’s an excellent idea, thanks for doing that.
