No key emailed when buying game

#1 - Nov. 10, 2013, 3:54 p.m.
Blizzard Post

My wife bought the game digital on the gw2 website the confirmation page said it will email the game serial # to her. Is it supposed to take longer than a day for her to receive this email because she has not received it, we triple checked that all her info was put in correctly and our account was charged for the game?

#4 - Nov. 11, 2013, 1:25 p.m.
Blizzard Post

Hi, Heep,

What email provider are you using? Are you still missing this mail? And did you submit a ticket? If so, may I have the ticket number?

Thanks for your help.