No gems in game after purchasing PaySafe

#1 - Sept. 27, 2013, 1:06 p.m.

[Incident: 130927-001425]?

Hello there. I have purchased a PaySafe card but i still have not received any gems in game. I already checked PaySafe’s deposit and it looks like cash are transferred successfully:

Webshop confirmed transactions: Amount xxx,00 EUR
2013-09-27 – NC Soft Europe Ltd.
Transaction ID: Paysafecard-xxxxx
Webshop ID: xxxxx
Exchange rate (incl. fees): 1.00
Your payment’s status: Reserved

Last time i purchased a card, the transfer was instant but now it’s been 2 hours and still nothing. Anyone else having same issues?

Thank you in advance.

Edit: I also did not get the usual confirmation mail with order number of purchasement.

Gaile Gray

#5 - Sept. 27, 2013, 6:41 p.m.

Thank you for opening that ticket. I am sure it will be resolved quickly. If not, please post in the Tickets for Review thread above and I’ll take a look after allowing time for the issue to be handled by the team.

Gaile Gray

#7 - Sept. 30, 2013, 7:18 p.m.

Thanks a lot for the update! I’m glad you were able to get everything, and thank you for your support of our game!