No confirmation after emailing support

#1 - Sept. 18, 2013, 2:18 p.m.

Hello folks,

As the title suggests, I put in a support ticket last week to see if they could undo a mistake I made while in-game.
I submitted the ticket under the ‘gaming’ heading.

My account uses Gmail, and i’ve both given it over 72 hours and have been checking my ‘spam’, ‘social’ and ‘promotions’ tabs.
I’ve also added the ‘support’ email to my safe senders folder.

I tried again on Monday….still am not receiving confirmations or word back from support.

Is there any other method to contact them? Or is there something i’m missing that I could be doing on my end?

Thanks in advance.

Gaile Gray

#3 - Sept. 18, 2013, 6:11 p.m.

Please note: Submitting a report in the game does not result in a support ticket. You will not receive a response to an in-game report. I cannot tell, but if you have not done so, please submit a ticket through the Support button at the top of this page, and then choose “Ask a Question” to get into the ticket system.

However if you did submit an actual ticket, please be aware that certain email providers consider our mails “junk” and filter them accordingly. Check Spam, Junk, and even the trash bin to see if perhaps the mail went there. We always send a response to a ticket submission, so I believe this issue may be on the receiving end. Thank you.