I created a support ticket yesterday about bank tab refunds.
I have been told that, despite the item being buyable from the gem shop, yet UNUSABLE and NON-Tradeable. . . I cannot have a refund on this.
I bought this item from the store due to its wording. It said
“Bank Tab Expansion
Adds an extra bank tab for your account.
Each account can purchase up to 7 additional tabs including any previously purchased in game.
Consumable
Account bound"
To me, someone who had never noticed/seen this gem-shop item in the gem shop when I first bought bank space back in December. . . this meant I could get MORE bank space via the gem shop. I was pretty excited to see it and I bought it right away. I thought that “in game” referred to “at the bank” as opposed to “in the gem shop window”.
Now I am stuck with an item I cant use or trade. And support tickets are telling me no refunds.
I am really upset by this. These gems were a gift for my birthday and I would like to not have them wasted. Wether the mistake was mine or the poor wording or both is not part of the issue.
The issue is the apparent no-refunds policy on unusable items that can STILL BE PURCHASED despite being unusable. The item itself makes a check to see if you can use it, I do not see why the same variant of coding can’t be applied to the gem store when making a purchase. This is a poor display of the product to the customer and shoddy interface, and it is CLEARLY being used to gouge customers out of their well-earned time-based gold or work-based real money.
Is this REALLY the stance Guild Wars 2 is taking on this? If so, I am shocked. This doesn’t even really seem legal. I have my proof of purchase, I can provide screenshots of the item not being usable, I can even supply the code of the gem card I got the gems from, but I cannot get a refund.
I am extremely let down by this, and angry even.
Anet, I would like to see this policy of no-refunds for unusable items CHANGED, or the gem store altered. Preferably both. An accidental bag slot can be put on another character. An accidental character slot can be used for an alt. An accidental bank expansion will sit in my bank (which, incidentally, is the very thing I wanted to have more space. irony.) and gather dust until its either usable, tradeable, or I give up and just right click to destroy it.
I would like the item destroyed and my gems refunded. You already HAVE my money from the gem purchase. You get the money either way. I just want something I can use, that’s not so much to ask.
The first response you get often is from an auto-responder bot, but it’s clearly marked as an automatic response, so that should be clear to everyone. From then on, the responses come from agents. That’s not to say that human beings do not make mistakes, but the tickets are being assessed by people, not machines.