new terms of service question

#1 - March 27, 2013, 10:25 a.m.

If I don’t agree with what being said in section 3b of the terms of service what are my options? I don’t NOT like the mention of NCSOFT having the right to charge me by the hour day week or month to play GW2 “at their sole discretion” This leave a lot of questions about the direction this game could be headed.

If I disagree with the new terms of service is a refund an option and if not how do I go about getting both my gw1 accts closed and my gw2?

Gaile Gray

#2 - March 27, 2013, 12:42 p.m.

https://forum-en.guildwars2.com/forum/support/account/License-Agreement/first#post1706206

https://forum-en.guildwars2.com/forum/support/account/License-Agreement/first#post1707599

The section you mention has been in the UA since Guild Wars was released in 2005. In my opinion, you are not eligible for a refund for an unchanged UA.

Gaile Gray

#4 - March 27, 2013, 3 p.m.

Rajani Isa.6294:
That clause also covers them charging for an expansion later on if they go that route.

Expansions generally do have a cost. Added content or features generally do not. We charged for Factions, Nightfall, and Eye of the North. Nothing new there. I don’t know that the clause is specifically addressing expansion, but I do know it’s been around forever… and causes someone to get concerned every time we update the UA, even though we don’t add or change that section.