New Patch: CoherentUI_Host.exe + Crashing

#1 - Sept. 9, 2014, 2:13 p.m.

Updated OP RESOLUTION
A variation of this method had resolved issues in the past with the old TP, but it appears it helps resolve the issues with the new TP/launcher and crashing.

If you are still experiencing the issues with your launcher/patcher and CoherentUI_Host.exe with crashing:

Disable any proxy settings + Uncheck Auto-Detect Settings

Check your Start Menu > Control Panel > Internet Options > Connection settings and make sure to disable any Proxy Setting that may be enabled there.
Proxy Check/Disable
In your Windows Control Panel via your Start Menu:
- Choose to view as icons instead of as categories in the top right.
- Open Internet Options
  - Click on the Connections tab
  - At the very bottom click on LAN Settings
    - Uncheck/untick the Automatically Detect Settings box
    - Make sure the lower Proxy Server boxes are unchecked

NOTE
If your “Automatically Detect Settings” checkbox was already unchecked

Check (enable) that setting and hit ‘Apply’
Uncheck (disable) that setting and hit ‘Apply’
You basically need to alter the settings to be automatically detected, but to not be enforced and persist as being automatically detected.

-old OP-

Immediately upon patching I find a new “bin” folder is created in my GW2 installation folder.

Within this folder are several dlls and a new executable.
(Shouldn’t these files be within the dat file or in the gw2-cache folder and not inside the installation folder?)

Immediately upon patching this executable is requesting firewall permission.

The patch is continuing to download properly despite my not permitting this new executable to connect to the net.

I’ve looked it up and see it is an HTML5-based User Interface system.

Why is this new file demanding access to the net while I am trying to patch?
Why should this UI system require access to the net, let alone when I am not in-game?

Gaile Gray

#2 - Sept. 9, 2014, 2:35 p.m.

Thanks for this report. We’re aware of the issue and our Tech Support Team will respond as soon as possible with some work-arounds for this issue.

Regina Buenaobra

#4 - Sept. 9, 2014, 2:38 p.m.

These files are related to the updates to the Trading Post and Gem Store. You should permit the files to access the internet or you will not be able to access the Trading Post and Gem Store.

Hope that clarifies the issue for you.

Gaile Gray

#7 - Sept. 9, 2014, 2:43 p.m.

Ravenear – That is a crash message, and thank you for sharing those details. Tech Support will make some recommendations for that very soon.

The initial question also asked why one’s system needed to access the ’Net while patching, and Regina provided information on that above.

Lacey Hiteshue

#18 - Sept. 9, 2014, 3:08 p.m.

Hey guys,

If you are having this issue and crashing after the update we recommend you try the following troubleshooting steps to try to resolve the issue.

First, try disabling any antivirus you have on your system. Sometimes after programs/games are updated, the antivirus program will see them as a threat due to the new files added to the program/game which can cause issues.

If this does not resolve the issue and allow you to download/launch the client you can try moving the game out of the program files folder. If you are not sure how to do this please follow the instructions below.

1. Navigate to your Guild Wars 2 folder, which by default should be C:\Program Files(x86)\Guild Wars 2.

2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).

3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”

4. Rename this shortcut to “Guild Wars 2 Admin Mode.”

5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”

6. Click the “Compatibility” tab.

7. Checkmark “Run this program as an Administrator.”

8. Click “Ok.”

Once completed, please double click “Guild Wars 2 Admin Mode” and try playing Guild Wars 2 again. If this helps resolve your issue, please copy that shortcut and use it to start Guild Wars 2 from now on.

If you are still experiencing issues after performing the above steps, comment on this thread and let us know.

Gaile Gray

#42 - Sept. 9, 2014, 3:37 p.m.

Several developers are looking into this now. Thank you for trying the suggestions above, and for reporting back. It’s very helpful when we get this sort of immediate feedback, and the devs are on the case!