Need urgent help! Account hacked.

#1 - March 18, 2014, 12:13 p.m.
Blizzard Post

Dear Support I really need urgent help!

Today I just looked into my guild bank and found out that it was completely empty with all my special exotic armor from gw1 character names.
I looked in the log and it was withdrawn by a friend of mine.
But I talked to him and he said he did not played for over 2 months.

So in my eyes it is this situation:
1. His account is hacked.
2. The hacker plundered the guild bank. (6 days ago it all happened)
3. We both are now left behind with nothing…

All that work and money is gone…….

Please help me if you can…

I can make screenshots from the guild bank vault log if needed.

#14 - March 20, 2014, 5:26 p.m.
Blizzard Post

We cannot restore guild banks. So even if your friend’s account is confirmed to have been compromised, and even if a restoration is granted, we still cannot replace anything in your guild bank.

I’m sorry for your misfortune.