My wife’s account is locked, password not working. I have the box, but it is packed and I really cannot go through my storage unit to find one box. I know the email and one of her characters, can I still reset the password somehow?
Thanks.
Please have her submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. She should provide as much information as possible in the web form, which will create a ticket within the support system. If she does not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once she has done that, the CS Team should be able to help her.
Please note that the account holder must reach out to Support; we cannot assist through someone else.
