Need my DDE items back...

#1 - Sept. 13, 2012, 2:46 a.m.

When I first started GW2 I recieved my DDE items on a character, problem is I deleted that character thinking the items would be sent to every character I made in the mail (Which they should have been…). Now i am needing my DDE items back and i have also done the same thing with my Mini pet pack that i purchased. If you check my account you will see that my pets were not sold and they were not sent but they have been deleted. I have lost my DDE items and a mini pet pack check my account and please mail them to me ingame. I have spent a lot of money on this game and would like what I have paid for ty. ^^ Also I have put in 2 tickets dating back as far as the headstart for these items. No real response and still no in game mail. Thank you again.

Fan with a plan,
Zora

GaileGray

#5 - Sept. 13, 2012, 3:57 p.m.

Please submit a ticket. We’ve done one distribution of items, and you may be included in a future distribution. Only Support can tell for sure.

GaileGray

#20 - Sept. 14, 2012, 9:15 p.m.

Zora.8437:
I still havent recieved items….putting in a ticket everyday until they do their job. thank you ^^

And we can all thank you for clogging the system with needless tickets. The distributions are made periodically, and I’m sorry if you were missed last time. But you will be attended to, and submitting a ticket every day is rude to your fellow players and entirely unnecessary.

In all your comments, I have yet to see a single ticket number. With that, with the original ticket number, please, I can add you to the review list. And how much better that is than spamming tickets?

Please add your ticket number to the sticky post for Ticket for Review – 5+ days above.

GaileGray

#21 - Sept. 14, 2012, 9:15 p.m.

Archangel.1604:
I’ve had a ticket in 11 days to get my CE items. I received none of them.

What is your ticket number? I’ll make sure you’re in the queue for replacement.

GaileGray

#22 - Sept. 14, 2012, 9:16 p.m.

Drintar.1246:
They don’t have a way to restore individual items. They will eventually have a way to roll an account back to a time right around when it was hacked but not sure if they will be able to use it for things like your issue. They are looking into doing something about the DDE items though so maybe before you know it there will be a DDE vendor or something

Please do not answer forum posts with speculation and misinformation. We do have a means to address this, and we will.

GaileGray

#23 - Sept. 14, 2012, 9:16 p.m.

Smooth Penguin.5294:
I can confirm Anet did replace my items from the DDE after I deleted them on headstart day 1. I filed a ticket a little after that, and had to wait until last week or so. That’s not because they ignored me, but because the Devs didn’t have a plan in place to give back account items that were deleted by player mistake.

The items came via in game mail from Anet, which also includes the new warning that these items are a one time only thing. So OP, if you wanna irritate Anet, just realize that you’re probably hurting yourself in the long run. Send one ticket, and if it’s not answered, post the # in the thread for unresolved tickets.

Thank you for letting people know that the system does work!