So I’m trying to log into my NCsoft main account. No joy. I try resetting my password, answer my security questions, and am rejected repeatedly. I eventually find a screen that lets me contact customer service, but it wants me to provide things like the credit card I used for the purchase God only knows when, the serial number which is on “The email,” which I can’t find. I’ve fired off the form with the info I DID actually have, but Lord knows if that’ll actually do anything. Some questions I couldn’t answer.
To get some help and reset my stinking NCsoft account password, do I have to remember what I ate for breakfast on June 3, 1996? Is there a lousy phone number I can call? I have never, ever dealt with a gaming company that has worked so very, very, hard to ensure that players cannot actually locate, much less contact, customer support. The funny thing is, I just wanted to sign up for the Wild Star beta. Which, if I liked it, I might preorder or buy when it comes out.
Guys, if I can’t reach you, I CAN’T BUY THINGS FROM YOU.
Seriously. Is this some new marketing strategy? Is it a puzzle? Do I need to learn witchcraft, sacrifice a hobo and examine his entrails to learn the secret code to actually get some help here? I mean, I’m interested in Wildstar and maybe some other NCSoft Games, but I’m not hobo-killing interested. Hobos are sad and harmless, and I wouldn’t be able play games in jail anyway. So if there’s a way to get some help without remembering random details from years past and hurting innocent panhandlers, I’d really like to hear about it.
