I’m not here to announce that I was banned, nor am I arguing with their decision (though I do disagree with it). I just want to tell a story.
So a little over a week ago, I tried logging in one night after getting home and I got a message that I was banned for scamming someone. I know that accidental bans happen, since it happened to me once before, so I immediately submitted a ticket. I received a reply saying that they were confident in their investigation and my account would remain terminated, the decision is final. A message I’m sure many of you have received word for word. I then submit another message saying that it had to be a mistake and got a reply that said pretty much the same thing.
The next morning I talk to my roommate and cousin, only to find out that my roommate scammed someone for a Dawn. But that dawn had been removed from his account, presumably by a staff member but that’s not confirmed.
After finding this out, I send a reply to my ticket explaining to them that it must have been a mix up since we share the same computer. My account terminated but his left perfectly fine? It must have been a mistake, and I was relieved to know that I was probably going to get my account back. But Supports reply shut out all hope, they stated once again that they were confident in their review and my account would remain locked. At this point I talked to my roommate and said he would have to submit a ticket himself explaining the situation.
He submitted a ticket and the reply was that my ticket would be dealt with from the support team alone. He then asked if I should include his ticket number in my ticket response, they closed his ticket without a response and have continued to close mine as well.
An even stranger twist to this story? He has another ticket submitted stating that the Dawn was stolen from him. Even stranger? Support has attempted to help him through this and has shown that they are thoroughly looking through his game logs to find how it went missing. They have restored his account twice now, breaking their own policy of once per account restorations.
In an attempt to pay me back, my roommate gave me the money to buy this account with. As well as donating a little in-game gold to help me get started again. The part that pains me the most are the things that I won’t be able to get back, the limited gem store skins and the link to my Guild Wars 1 Hall of Monuments.
The lesson of this story? I highly recommend you avoid anything that will end up putting you in contact with Support. I got lucky once with the first mistaken ban once they realized their mistake a month later, but this time it seems they are choosing to stick with their story.
End of venting wall of text.
